Birmingham Better Care introduce Clinical Utilisation Review to help patients at Heart of England NHS Foundation Trust (HoEFT)

Clinical Utilisation

Birmingham Better Care has commissioned MCAP Clinical Utilisation Review software for use with patients across Heart of England NHS Foundation Trust (HoEFT).  The tool will assist hospital staff to apply clinical criteria to determine the appropriate level of care patients should receive; it will also help to demonstrate at which point a patient should be admitted, transferred or discharged from hospital.  This new rigorous approach aims to better ensure that patients are treated in the right place and at the right time.

Better in partnership

Birmingham Better Care has now partnered with the Oak Group’s ‘Making Care Appropriate for Patients’ to deliver a Clinical utilisation review software across 1000 HoEFT beds.  After a six month pilot and using the national NHS England framework; the Clinical Utilisation Review software was procured in October 2015 and can help A&E departments run more efficiently once in use.

Dr David Maltz, from the Oak Group said, “We are thrilled to welcome Heart of England Foundation Trust to our client community and Birmingham Better Care as a partner in the effort to ensure that all patients receive the right care at the right time in the right place using Clinical Utilisation Review software as the guide.”

Judith Davis, Programme Director for Birmingham Better Care said, “This is a great partnership opportunity which strongly aligns to our priorities for Birmingham Better Care.  We are delighted that this tool will ultimately support patient care by ensuring they are navigated through the system in a more effective way.”


Clinical utilisation review softwareBirmingham Better Care

Birmingham Better Care is an ambitious change programme between the NHS and City Council which aims to improve how health and social care services work together for the good of local people. NHS and social care services in Birmingham are now caring for people with increasingly complex needs and multiple conditions. We need to do things differently to make sure we can provide the best care both now and in the future.

Clinical Utilisation ReviewThe Oak Group

The Oak Group supplies clinical utilisation review software to increase efficiency in providing healthcare by ensuring that patients receive the right care in the most appropriate care setting. The Oak Group is the leading provider of solutions for ‘Care Setting Management’ in both Medical/Surgical and Mental Health. We provide an evidence-based tool, Making Care Appropriate to Patients (MCAP), to help healthcare organisations quickly and accurately identify both the most appropriate care setting for each patient based on clinical need and the reasons why some patients are not being cared for in the appropriate care setting.

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Heart of England NHS Foundation Trust (HoEFT)

Heart of England NHS Foundation Trust is one of the largest Hospital Trusts in England. Our organisation includes Birmingham Heartlands Hospital, Solihull Hospital and Community Services, Good Hope Hospital in Sutton Coldfield and Birmingham Chest Clinic. We also run a number of smaller satellite units enabling people to be treated as close to home as possible.

NHS England

NHS England leads the National Health Service (NHS) in England. We set the priorities and direction of the NHS and encourage and inform the national debate to improve health and care. NHS England shares out more than £100 billion in funds and holds organisations to account for spending this money effectively for patients and efficiently for the tax payer.  A lot of the work we do involves the commissioning of health care services in England. We commission the contracts for GPs, pharmacists, and dentists and we support local health services that are led by groups of GPs called Clinical Commissioning Groups (CCGs). CCGs plan and pay for local services such as hospitals and ambulance services.

Clinical Utilisation Review software (CUR)

Clinical Utilisation Review software is based on the application of objective clinical criteria and designed to ensure that appropriate care is delivered across the health continuum. The CUR demonstrates whether or not patients are clinically appropriate for the level of care they are receiving or bed they are occupying. It identifies the reasons for each barrier and collects evidence such as service delays or issues with capacity. It is a rigorous approach to ensuring safe and effective care.


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